Using a dry Microfiber cloth or your Pride|Shades soft-case, gently wipe down your shades. Be mindful that chemicals like salt, sunscreen or hair product that dries onto the lenses and not cleaned off can eat away at the mirrored finish on the lenses. Also, do not use lens cleaners as they are meant for glass, not for plastic lenses. We recommend only using fresh / tap water and drying off any water spots. While the lenses are scratch resistant, the mirrored finish on the lenses are not, so make sure you're storing them in the soft pouch when not in use!
I JUST ORDERED? WHERE ARE THEY?
Great question! We're a two person company, and will do our best to ship within 2 business days. We ship Monday-Friday, assuming there are no holidays. Nothing is shipped out over the weekend. If there's a delay beyond two business days, we will reach out to you directly to let you know. Once we ship it via USPS, it should take 3-5 business days to reach you. If you need expedited service, please email us at email@example.com
MINE ARE BROKEN / DAMAGED
Sorry to hear that! We're a two person company, and we personally inspect every pair for flaws, damage and overall quality - we won't ship a bad pair out. With that said, we can't control how the package is handled in transit. Please email us pictures of the packaging, and of the shades on a flat surface, and be sure to point out any issues. If you accidentally broke them yourselves, we'd be happy to offer a 20% on a pair of replacements for you - either way, email us with your story and pictures of the broken shades first. firstname.lastname@example.org
SHIPPING IS TOO EXPENSIVE!
Agreed! Unfortunately the shipping rates are directly from USPS. We're a small startup - we would love to be able to offer free shipping, but are currently not able to. Thank you for understanding our limitations as we get up and running!
I DON'T LIKE THEM. WHAT IS YOUR RETURN POLICY?
If you don't like the shades, we have a 14 day return policy, from the date the package arrives. As a small business, we do not currently cover the return shipping costs, and initial shipping is not refundable.
WHAT ARE THE SIZES?
Just one size! If you click on the product, two of the gallery images include measurements - compare those with measurements from a pair of glasses / sunglasses you have at home. If you don't have a ruler at home, you can print one off by searching google. The frames are roughly medium sized. They will fit everyone differently, so make sure you check the measurements out first!
WHY ARE THEY SO LIGHT? ARE THEY FLIMSY?
Like anything these are not indestructible. But despite the light feel to them, they should hold up to normal usage. Please note: Not dog, baby or butt proof - these shades don't like to be sat upon. ;)
WHAT ARE THE PAYMENT OPTIONS?
We accept all major credit cards and PayPal!
HOW DO YOU SHIP?
We ship via USPS: first class and priority mail.
DO YOU SHIP INTERNATIONALLY?
We hope to for future editions, but aren't set up for it at this time!
WHY TRUE COLORS UNITED?
We feel it is important to make positive changes in society - both to thank those pioneers who have paved the way for today's LGBTQ community, and to make things a little better for the next generation who will carry the torch after the rest of us.
The True Colors Fund works to end homelessness among lesbian, gay, bisexual, and transgender youth, creating a world where all young people can be their true selves. Lesbians, gay, bisexual, transgender, queer, and questioning (LGBTQ) young people are 120% more likely to experience homelessness than non-LGBTQ youth. The True Colors Fund is committed to changing that. Find out more about this awesome organization HERE.